Delivery & Shipping
Fast and secure delivery throughout France and Europe thanks to Amazon MCF
Fast Shipping
24–48 business hours
Free Shipping
Free from €50
Real-Time Tracking
Tracking number provided
Secure Packaging
Guaranteed protection
Delivery Times
Business days: Monday to Friday, excluding public holidays. Orders placed at the weekend are processed from the following Monday.
Regulations & Compliance
Shipping dietary supplements in France
We strictly comply with French and European regulations regarding the sale and shipping of dietary supplements:
📋 Regulatory compliance
- DGCCRF declaration: Our Shilajit is registered with the Directorate General for Competition, Consumer Affairs and Fraud Prevention
- EU Regulation 1169/2011: Compliant labeling with full nutritional information
- Directive 2002/46/EC: Compliance with authorized maximum dosages for dietary supplements
- Full traceability: Batch number and expiry date on each product
✅ Certifications & Tests
- Tests in an ISO 17025 certified independent laboratory
- Heavy metals analysis (lead, mercury, arsenic, cadmium)
- Microbiological control (bacteria, yeasts, molds)
- Fulvic acid content verification (minimum 70%)
- Analysis certificate available on request
🌍 Customs & Import (outside EU)
For Switzerland and other countries outside the EU:
- Customs fees and import taxes may apply
- Customs declaration included: "Natural dietary supplement - Shilajit"
- Declared value compliant with legislation
- Certificate of authenticity included in the package
- Note: Customs fees are the recipient's responsibility
📦 Labeling & Product Information
Each shipped product contains:
- Label in French with detailed composition
- Directions for use and recommended dosage
- Mandatory legal notices (warnings, storage)
- Contact details of the person responsible for placing the product on the market
- Instructions for use in French
100% legal & compliant: Our Shilajit meets all French and European legal requirements for marketing and shipping dietary supplements.
Order Processing
Order Confirmation
Immediate — you will receive a confirmation email with the summary
Preparation
0–24h — Your order is prepared in the Amazon MCF warehouse
Shipment
24–48h — Email with tracking number sent automatically
Delivery
3–5 business days — Receive your package at a pickup point or at home
Track Your Order
Multiple ways to track your package in real time:
1. Tracking Email
Upon shipment, you will receive an email containing:
- Unique tracking number
- Direct link to online tracking
- Carrier used
- Estimated delivery date
2. Customer Account
Log in to your Purlema account to:
- View your order history
- Track status in real time
- Download your invoices
- Manage your delivery information
3. Customer Support
Our team is available Monday to Friday (9am-6pm):
- 📧 Email: support@purlema.com
- 📞 Phone: +33 (0)1 XX XX XX XX
- 💬 Live chat on the website
Packaging & Protection
Secure Packaging
- Reinforced cardboard: protection against shocks during transport
- Bubble wrap: insulation and extra protection for the jar
- Interior padding: prevents movement inside the package
- Waterproofing: protection against humidity
- Discreet: neutral packaging without product mention
Environmental Respect
- 100% recyclable and recycled cardboard
- Biodegradable kraft paper padding
- Eco-friendly adhesives
- Minimization of unnecessary packaging
- Amazon recycling program
Optimal storage: Our products are stored at controlled temperature (15-25°C) in Amazon warehouses to preserve their properties.
Delivery Issues
Package Not Received
If you have not received your package within the stated timeframe:
- Check the status with your tracking number
- Check your mailbox and pickup points
- Contact the carrier with your tracking number
- If no solution after 48h, contact us at support@purlema.com
Damaged Package
If you receive a damaged package:
- Take photos of the package and damaged product
- Refuse the package if possible upon delivery
- Contact us within 48h with photos
- We will send you an immediate replacement free of charge
Incorrect Address
You can change the delivery address within 2 hours after ordering by contacting us. After that time, the package will already be in preparation.
Satisfaction Guarantee or Money Back: If your product arrives damaged or does not match your order, we will replace it or fully refund you at no cost.
Questions about your delivery?
Our team is available Monday through Friday to answer any questions you may have regarding your order.
Contact Us